Payment Policy

How Payments Work

Drivano processes driver wage payments via Stripe. Employers review approved timesheets, then start the payment run from their payroll dashboard.

For Employers

One-time setup (60 seconds)

1. Add a payment method (card) in your account settings
2. We save it securely via Stripe
3. When payroll is due, start the payment run from your payroll dashboard

What happens each week?

Approved timesheets are queued for your next payroll run. When you are ready to pay, start the Stripe checkout from the payroll dashboard and we log the result against each timesheet.

What if I want to dispute a timesheet?

Raise disputes by Tuesday 17:00 with specific reasons. Undisputed amounts are still charged Friday.

For Drivers

One-time setup

During compliance/verification, you'll complete Stripe onboarding:

1. Add your bank account details
2. Verify your identity (Stripe requirement)
3. Once setup is complete, approved payouts can be sent to your bank account through Stripe

When will I get paid?

Friday → Monday: Drivano charges the employer Friday morning. Once cleared, Stripe sends your payout. It typically lands in 1-3 business days depending on your bank.

What if an employer's payment fails?

If the employer's card is declined, your payout is delayed until they fix it. We suspend their account immediately and notify you. The employer has 3 days before penalties apply.