1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and tracking how you use our platform.

2. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the Platform to function properly. They enable core functionality such as:

Authentication and account access
Security and fraud prevention
Session management
Load balancing

Functional Cookies

These cookies enhance your experience by remembering your preferences:

Language and region settings
Dark mode preference
Dashboard layout customization
Filter and sort preferences

Analytics Cookies

These cookies help us understand how users interact with our Platform:

Page views and navigation patterns
Feature usage and engagement
Error tracking and performance monitoring
A/B testing and optimization

Marketing Cookies (Optional)

These cookies track your activity across websites to deliver relevant advertising:

Retargeting campaigns
Conversion tracking
Social media integration
Third-party advertising networks

3. Third-Party Cookies

We use the following third-party services that may set cookies:

Google Analytics: Website analytics and performance tracking
Stripe: Payment processing (essential for checkout)
Intercom: Customer support and messaging
Cloudflare: Security and CDN services

4. Cookie Duration

Cookies can be:

Session Cookies: Deleted when you close your browser
Persistent Cookies: Remain on your device for a set period (up to 2 years) or until you delete them

5. Managing Cookies

You can control cookies through:

Browser Settings: Most browsers allow you to block or delete cookies
Our Cookie Preferences: Manage non-essential cookies through your account settings
Opt-Out Tools: Use third-party opt-out tools for advertising cookies

Note: Blocking essential cookies may prevent you from accessing certain features of the Platform.

6. Browser-Specific Instructions

Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions → Manage cookies

7. Do Not Track

Some browsers have a "Do Not Track" feature. We respect this signal and will not track users who have enabled it, except for essential cookies required for Platform functionality.

8. Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of significant changes via email or platform notification.

9. Contact Us

Questions about cookies? Contact us at privacy@drivano.co.uk