Frequently Asked Questions

DriveDirect is a flat-fee staffing platform that connects HGV drivers directly with haulage companies. Instead of taking a commission on every hour like an agency, we charge a monthly subscription based on shift volume — so drivers keep the full rate and hauliers get predictable costs.

Agencies profit by marking up every hour. DriveDirect charges a flat fee and gives you direct access to verified drivers, built-in compliance tracking, digital timesheets, messaging, and streamlined payouts via Stripe Connect.

No. Plans are month-to-month. Upgrade, downgrade, or cancel anytime. If we don't deliver value, you shouldn't be locked in.

You choose a tier based on monthly shift volume. Your fee doesn't change based on hours worked, so budgeting stays predictable and you avoid percentage-based markups.

You'll be warned as you approach your limit. You can upgrade immediately, or continue with a small per-shift overage fee. Most operators choose a tier with headroom.

Yes. Upgrades take effect immediately (prorated). Downgrades apply on your next billing cycle to avoid disruption.

No. Drivers never pay fees, commission, or subscriptions. They receive 100% of the posted rate.

No. Drivers operate as independent contractors and are engaged directly by the haulier. DriveDirect provides workflows and templates designed to support contractor-style engagement, plus verification and tracking tools.

Drivers upload key documents during onboarding. Verification gates access to shifts, and expiry reminders help keep documents current for both drivers and hauliers.

It's a key contractor working practice where a driver can propose a qualified substitute if they can't attend. You control approval based on requirements and suitability.

Ultimately, employment status is fact-specific. DriveDirect supports contractor-friendly working practices and provides templates/workflows, but you should take independent advice for your circumstances.

From your dashboard, click "Create Shift", set date/time, location, licence class, requirements, and rate. The shift goes live and matching drivers are notified.

Drivers submit timesheets digitally. You approve/reject in the dashboard. Approved timesheets go into your next pay run automatically.

Approve timesheets, then fund one batch payment run. Stripe Connect handles payouts to drivers so you're not manually processing dozens of transfers.

Yes. Invite team members and set roles (admin, ops, finance, read-only). Team access is included in eligible plans — no per-seat pricing.

Choose "I am a Driver", create your account, upload your licence/docs, add bank details, and set availability. Onboarding typically takes a few minutes.

After your shift, submit your timesheet. Once approved, payouts are processed through the platform. Bank timings can vary.

Yes. If you can't attend, you can propose a substitute from the platform. The haulier approves/rejects based on requirements.

No. Drivers pay nothing — ever.